Gifting has never been easier
Perfect if you're short on time or are unable to deliver your gift yourself. Enter your message and select when to send it.
Política de reembolso
Return and Refund Policy — Baby Lilu KIT
1. Return Eligibility We accept returns of unopened, unused items in their original packaging within 30 days of delivery. Due to the nature of our products — designed for newborns and curated with hygiene and safety as a priority — we cannot accept returns on opened or used items.
We take product integrity seriously and ensure that all items are shipped in perfect condition, as displayed on our website.
If your order arrives damaged, defective, or incorrect, please contact us immediately at info@babylilukit.com with your order number and photos of the issue so we can assist you promptly.
2. Non-Returnable Items To maintain the highest level of hygiene and safety, we do not accept returns on:
- Opened or used baby products
- Hygiene-related items (including baby nail care kits, teethers, rattles, and similar products)
- Personalized or custom orders
- Sale items or gift cards
3. Exchanges We do not offer exchanges for hygiene-related items. If you received a defective or incorrect product, please contact us and we will arrange a replacement where applicable.
4. Refunds Refunds are issued for:
- Unopened items returned within 30 days of delivery
- Defective, damaged, or incorrectly shipped items
If your return or claim is approved, we will process a refund to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at info@babylilukit.com.
5. European Union 14-Day Cooling-Off PeriodFor orders shipped into the European Union, customers have the right to cancel or return their order within 14 days. Due to hygiene regulations, the item must remain sealed, unused, and in its original packaging to be eligible for a return.