FAQ

How do I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can reach us by sending an email to info@babylIlukit.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

How can I cancel my order?

If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once your order has been processed or shipped, we may not be able to cancel it. 

How long will my order take to arrive?

The delivery time for your order will depend on your location and the shipping method you choose at checkout. We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days (U.S.), while expedited shipping takes 2-3 business days (U.S.). Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances.

For international orders, delivery times vary by destination. Please note that unexpected delays may occur due to customs processing or carrier disruptions.

Where do you ship?

We offer domestic and international shipping to select countries. Shipping availability and rates will be calculated at checkout based on your location. If you are unsure whether we ship to your country, please contact us before placing an order.

Do I need to pay for duties or taxes?

We collect all applicable taxes, customs duties, and VAT upfront at checkout for international orders. This means there are no additional charges at delivery, ensuring a smooth experience.

For U.S. orders, the price at checkout is final, and no additional taxes or duties apply.

How can I check my order status?

To check the status of your order, simply log in to your account on our website and go to the "Order History" section. There, you will be able to view the details of your order, including tracking information if available. If you placed your order as a guest, you can contact our customer service team for assistance in tracking your order.

What is your return policy?

Due to the hygienic and sterile nature of our baby products, we do not accept returns unless the item is damaged, defective, or incorrect upon arrival.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@babylilukit.com, including your order number and photos of the issue.

We do not accept returns for:

  • Opened or used baby products
  • Hygiene-related items (baby nail kits, teethers, rattles, etc.)
  • Personalized or custom orders
  • Sale items or gift cards

For more details, refer to our Return & Refund Policy.